AI assistants and automation
Every enquiry answered, even at 9pm.
Customers buy from whoever answers first. Our assistant replies on your website, Facebook and Instagram, asks the right questions, drafts the quote for you to approve and books the call, then logs everything in your CRM.
Tuesday evening, office closed
Front office on- IN
Website enquiry21:47
"Do you have 600×600 porcelain in grey? Need 40m² for a kitchen."
- AI
Assistant replied21:47
In stock in two greys. Asked for the room size and delivery area, shared both options.
- €
Quote drafted21:49
40m² + 10% waste, adhesive and grout. Waiting for your approval.
- ✓
Call booked21:52
Thursday 10:20 with sales. Added to the calendar and the CRM.
Common signs
Problems we fix.
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Enquiries waiting until morning
Messages arrive after hours and at weekends. By the time someone replies, the customer has asked three competitors.
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The same questions, all day
Opening hours, stock, delivery areas, lead times. Your best people answer them instead of selling.
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Quotes that take days
Every quote is built by hand from a price list, so simple ones queue behind complicated ones.
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Leads that go cold
Nobody has time to follow up, so warm enquiries never hear from you again.
What we build
Specific to your business, not a template.
Website and social assistant
Answers questions from your own products, prices and policies, in your tone, on your website and in Facebook and Instagram messages.
Quote drafting
Turns an enquiry into a draft quote from your price list and rules. Nothing goes out until someone on your team approves it.
Booking and follow-up
Books calls, site visits and consultations into your calendar, and follows up enquiries that went quiet.
Everything logged
Every conversation, lead and booking lands in your CRM or NetSuite, so nothing lives only in an inbox.
How a project runs
How a project runs.
- 01
Listen
What customers ask, where they ask it, and what a good answer looks like in your business.
- 02
Teach it your business
Your products, prices, policies and tone, with clear rules for what it may and may not say.
- 03
Test with your team
Your team tries to trip it up before any customer sees it.
- 04
Go live and improve
Weekly reviews of real conversations so it keeps getting better.
FAQ
Questions we get asked
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Will it say something wrong to a customer?
It only answers from information you approve, and hands over to a person for anything sensitive, such as complaints, custom pricing or anything it is unsure about. Quotes always wait for your approval.
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Does it replace our staff?
No. It takes the repetitive first replies and the after-hours enquiries, so your team spends its time on the conversations that need a person.
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Which channels does it cover?
Your website, Facebook and Instagram messages and comments, and email. Phone answering can be added where it makes sense.
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Is it GDPR compliant?
Visitors are told they are talking to an AI assistant, conversations are stored securely, and nothing is used for anything other than replying to them.
Related services
Planning NetSuite, or fixing one?
Start with a working session.
A free 20-minute consultation with a NetSuite consultant, not a salesperson. We look at how your finance and operations run today and tell you plainly what we would do, then follow up in writing.